SAP technologies empower Kuwait Hospital's journey towards elevated operational efficiency

Sundus Bushahri, Managing Director of SAP Kuwait and Jarrah Al Naser, Executive Board Member, Kuwait Hospital. (Standing, from left): Reem Judah, Account Executive, SAP Kuwait; Keith Francis, CIO, Kuwait Hospital; and Alexander Jankuloski, CEO of Kuwait Hospital.

KUWAIT CITY, Kuwait – May 21, 2025 – Kuwait Hospital, a leading healthcare provider in the region, has announced a strategic partnership with SAP to accelerate its digital transformation journey through the adoption of GROW with SAP. This collaboration aims to optimize the hospital's functions, enhance patient care, and revolutionize competency management.

The adoption of GROW with SAP will empower Kuwait Hospital to modernize its processes, streamline workflows, and deliver data-driven insights across its operations. By leveraging SAP's comprehensive cloud solutions, the hospital will automate administrative tasks, reduce manual workloads, and gain real-time insights into its functions.

Centralizing data management will provide better visibility, enabling informed and timely decision-making that enhances patient outcomes and operational efficiency. The integration of real-time analytics will allow for proactive healthcare management and effective resource allocation, further strengthening the hospital's commitment to providing advanced healthcare services.

Alexander Jankuloski, Chief Executive Officer of Kuwait Hospital, highlighted the transformative potential of this partnership: 'We believe that we have found a transformative partner with SAP that understands our vision and supports our journey to modernize and optimize our operations. SAP will accelerate our digital transformation, helping us to achieve significant business outcomes.'

Sundus Bushahri, Managing Director of SAP Kuwait, commended Kuwait Hospital's vision and expressed SAP's dedication to supporting key industries in the country: 'We're excited to see prominent healthcare institutions like Kuwait Hospital transform their operations through our advanced technologies. This partnership exemplifies SAP's commitment to empowering vital industries in Kuwait, helping them achieve innovation and excellence in service delivery.'

As part of this transformation, Kuwait Hospital will deploy SAP SuccessFactors to redefine its competency management strategy. This initiative will enable the hospital to attract and retain top talent by leveraging advanced recruitment tools and offering continuous learning and development opportunities to enhance staff competencies. By increasing employee engagement and fostering a positive workplace culture, the hospital aims to optimize HR operations from onboarding to performance management, resulting in increased efficiency and alignment with the hospital's mission and strategic objectives.

Jankuloski added: 'SAP SuccessFactors will be a game-changer, enabling us to attract, retain, and develop talent with an agile, employee-centered approach. This is a critical step in ensuring that we continue to deliver excellence in healthcare by investing in our greatest asset—our people.'

This partnership underscores Kuwait Hospital's commitment to innovation and aligns with Kuwait's Vision 2035, which emphasizes the role of technology in driving economic diversification and improving public services. By embracing SAP's solutions, Kuwait Hospital is poised to lead the way in adopting advanced technologies within the healthcare sector.