Bupa Arabia for Cooperative Insurance has announced that its healthcare arm, Bupa CareConnect, has won two prestigious awards at the third edition of the Saudi Council of Health Insurance (CHI) Excellence Awards 2024, affirming its leadership in digital healthcare innovation and sustainable healthcare practices in the Kingdom of Saudi Arabia.

The high-profile awards ceremony was held under the patronage of H.E. Fahad Al-Jalajel, Minister of Health, and convened senior healthcare executives, policymakers, and innovators from across the Kingdom and the broader region.

Driving Healthcare Innovation in Saudi Arabia

Bupa CareConnect was awarded in two categories: 'Innovative Sustainability for Private Providers' and 'Digital Innovation in Healthcare for Private Providers.' These accolades highlight the company's pioneering efforts to harness cutting-edge technologies and deliver patient-centric solutions that align with the health and well-being priorities of Saudi Vision 2030.

'This recognition reaffirms our belief that impactful healthcare begins with innovation rooted in human needs,' said Tal Nazer, CEO of Bupa Arabia. 'We're proud to lead this transformation and extend our gratitude to every member of our Digital Clinic team and our partners who contributed to this success.'

Nazer added the company aims to create a holistic, patient-first experience powered by digital tools, greater flexibility, and seamless accessibility—without the need for pre-approvals. 'We are redefining access to healthcare by making it seamless, personalized, and responsive,' he stated.

He also commended the CHI for its efforts in promoting a sector-wide culture of excellence through a national platform that recognizes innovation and value-based care.

Pioneering Virtual Healthcare

Bupa Arabia's Digital Clinics have become a benchmark for virtual healthcare delivery, offering real-time consultations across more than 10 specialties and enhanced user experiences powered by AI-driven claims processing and smart digital platforms. These innovations enable patients to navigate their healthcare journeys more efficiently while expanding sustainable access to high-quality care.

'This award is a tribute to the commitment and compassion of our medical professionals, who are at the heart of everything we do,' said Dr. Abdullah Khafagy, Executive Medical Director of Bupa CareConnect. 'It motivates us to continue elevating standards in preventive, tech-enabled healthcare.'

The recognition further solidifies Bupa CareConnect's position as the Kingdom's leading provider of virtual consultations, reflecting its ongoing commitment to transforming healthcare through innovation, agility, and data-driven insight.

Market Leadership and Continued Recognition

Bupa Arabia has a long-standing track record of excellence at the CHI Excellence Awards. In 2023, the company secured six awards, including Health Insurer of the Year, Best Customer Experience, and Digital Excellence, along with individual honors such as CEO of the Year, Women Leader of the Year, and Young Achiever of the Year.

Its reputation extends beyond national borders. At the Golden Shield of Excellence Awards during the InsurTech Middle East 2024 Conference, Bupa Arabia was named 'Best Health Insurance Company of 2024' and 'Best Insurance Brand.'

These accolades affirm the company's status as the largest health insurer in Saudi Arabia, commanding a 32% market share and reporting net profits exceeding SAR 1.166 billion in 2024, marking a 24.02% year-on-year growth.

Looking Ahead

Bupa Arabia remains focused on shaping the future of healthcare in the Kingdom by continuing to invest in innovation, support community health initiatives, and empower individuals to take charge of their well-being—advancing Saudi Arabia's journey toward a more sustainable, inclusive, and resilient healthcare system.

The CHI Excellence Awards serve as a national platform for celebrating outstanding contributions to Saudi Arabia's healthcare sector, promoting a culture of continuous innovation, quality, and value-based care in alignment with the Kingdom's strategic vision.