Home >> Banking & Investments

Burgan Bank Celebrates the Graduation of Retail Academy Trainees

Burgan Bank Celebrates the Graduation of Retail Academy Trainees

Monday, October 3, 2022/ Editor -  


Home >> Banking & Investments

As part of its long-term strategy for empowering its human resources and developing their competencies and skills

Kuwait, 2nd October 2022: Burgan Bank recently celebrated the graduation of a new batch of its employee trainees from the Burgan Retail Academy. The new batch of trainees completed two practical training programs, Customer Service Officers and Customer Relationship Officers, whereby both programs covered a number of important training modules in specific areas of banking customer service. This training initiative comes as part of Burgan Bank’s ongoing efforts to empower employees to advance in their professional careers in and beyond the Bank – with the help of both academic and practical development opportunities.

This batch’s trainees, all 14 of them, were able to receive professional practical training on the most important skills that are necessary for retail banking professionals; delivered through a best-in-class advanced training curriculum. Five trainees successfully completed the two-week Customer Service Officers program, while nine others successfully completed the three-week Customer Relationship Officers program. Across both programs, all the trainees within this batch of the Retail Academy umbrella benefited from a reinforced skill, behavioral, and knowledge base set to enable them to analyze, understand, and address customer needs better and more efficiently. The programs also sought to improve the employees’ communication skills and elevate the level and quality of their interactions with customers. At the end of the program, the trainees presented their graduation projects, which the Academy’s board made sure were practically applicable in their careers. 

On this matter, Ms. Siham Al Khorayef, Senior Specialist – Learning and Talent Development at Burgan Bank, said: “We are keen to acquire the best talents that the Kuwaiti market has to offer; promising individuals in which we see a reflection of our corporate culture and the ability to carry out our Bank’s ambitious development plans. This stems from our belief that functional skills are easy to achieve compared to behavioral skills – as the latter are considered crucial and can have a significant impact on team synergies and the ability of an organization to collectively drive towards success. That is why we are putting greater emphasis on the behavioral aspects in the Academy’s training curriculum. After all, we are in a customer service industry”

She added: “On behalf of Burgan Bank's management, I would like to congratulate all the graduates, and we look forward to witnessing the successes they accomplish - from which they can set off to greater yet achievements that reflect growth and development on their professional paths.”

Through its internal and external programs and initiatives, Burgan Bank seeks to support young local talents and develop Kuwait’s pool of human capital.  The Bank also strives to embrace top competencies that are capable of reinforcing the Bank’s culture and values. Moreover, Burgan Bank continues, through its training programs and events, to prepare young Kuwaiti talents to occupy leadership positions in the banking sector in the future, helping play an active role in driving the local economy’s growth and development. 

Previous in Banking & Investments

Next in Banking & Investments

Home >> Banking & Investments Section

Latest Press Release

KIB Wins Award for Launching the First Biometric Visa Card in Kuwait

Ooredoo Kuwait and Cisco hold a Workshop to Empower Businesses Amidst Rapid Mark ...

Porsche Centre Kuwait Unveils the new Cayenne - the Epitome of Luxury and Perfor ...

KIB Offers Tailored Financing Solutions for Mutlaa Residents

Burgan Bank Facilitates SME Payment Experience with Tijarati Pay

KIB Promotes Financial Literacy and Banking Awareness at Ooredoo Headquarters

Locally Blended in Qatar to offer Qatar's Motor Enthusiasts Elevated Engine Perf ...

Careem Forges New Partnership with Sultan in Kuwait

KIB Introduces New and Enhanced Contact Center Features

KIB Announces Winners of the Second ‘Surprises for Every Season' Prize Draw

KIB Announces Winners of Al Dirwaza Account's Eighth Draw

Ooredoo Kuwait Continues Upgrading the Learning Experience through its “Nojoom” ...

Burgan Bank Continues to Spread Essential Banking Awareness by Highlighting Frau ...

KIB Reintroduces Customers to its Diverse Financial Products and Services

Aviation and Morocco Earthquake Relief Efforts

Burgan Bank Announces the Names of the Monthly Draw Winners of Kanz Account

KIB Concludes Collaborative Training Program for Fresh Graduates with Al Fintass ...

Burgan Bank Announces Manaf Al-Menaifi as Heading Newly Established Transformati ...

KIB Contributes to Spreading Financial Literacy and Awareness at Kuwait Bar Asso ...

KIB Names Winner of Al Dirwaza Digital Account Opening Draw for August