Kuwait - 27 June 2020:   Burgan Bank recently launched its new WhatsApp business service on 1804080 to accommodate general customer queries. The new service which replaces the existing WhatsApp service of 55804080 addresses  customer’s expectations of speedy interaction  with  the Bank and reflects  the bank’s pursuit for customer convenience, this was achieved in collaboration with Infobip  . The service is available in both Arabic & English. 

The new WhatsApp service is among the quickest interactive, easy-to-use platforms that aim to reach out to a wide customer base. No personal or confidential information will be displayed and the platform will serve as a reliable tool both domestically and when travelling abroad.

All messages on Burgan Bank’s verified WhatsApp Business account are encrypted, ensuring safety and security of customer information. Customers are encouraged to check for the green badge next to the Burgan Bank name in the chat window to ensure they only engage with the bank's verified WhatsApp Business account.

Mr. Venkat Menon, Burgan Bank’s Group Chief Operations & Technology Officer said: 'We believe the new offering will complement our existing digital banking channels and offer security along with the simplicity and convenience of instant responses 24/7. As Burgan Bank forges ahead with its digitization agenda, we look forward to progressively expanding our range of WhatsApp based services in the near future to enable continuous, immediate and safe conversations with our customers'.