Kuwait, 2 March 2024: World Finance has recognized Kuwait International Bank (KIB) with the “Best Customer-Focused Islamic Banking Products and Services in Kuwait” award for 2023. The award is in acknowledgment of KIB’s solid commitment to delivering exceptional customer service and is one of four awards KIB has won in the 2023 Islamic Finance Awards program.

Upon its nomination in the awards program, which recognizes and honors some of the most prominent financial and banking institutions around the globe, KIB met the criteria set by World Finance. The criteria included the investment in multiple customer interaction platforms, which enabled the Bank to deliver highly qualified customer advisors, efficient customer support, and tailored solutions that exceeded customer expectations.

According to World Finance, KIB's personalized customer services showcase its deep understanding of customer needs and preferences. The Bank’s implementation of simple, straightforward complaint channels also reflects its commitment to transparency and accountability.

Expressing his joy at achieving this accomplishment, Othman Tawfeqe, General Manager of the Retail Banking Department at KIB, said: “Being honored with the ‘Best Customer-Focused Islamic Banking Products and Services in Kuwait’ award by World Finance demonstrates our steadfast commitment to a seamless customer experience and the loyalty of our customers. It also reflects KIB’s dedication to building for the long term while developing relationships that last.” 

Tawfeqe emphasized KIB’s incorporation of advanced digital solutions, along with monitoring customer needs and feedback through its various channels, to improve the banking lifestyle of all members of society. He added: “This award attests that we continue to be on the right path of supporting our customers in achieving their banking and finance requirements as part of our ‘Bank for Life’ ethos. Every KIB customer is important to us, and we aspire to continuously be the nation’s leader in supporting our clients to meet their banking needs and achieve their aspirations.”

It serves to note that World Finance, which is based in London, is a prominent print and online magazine providing comprehensive coverage and analysis of the financial industry, international business and the global economy. Its esteemed awards program represents a standard of success and sets a benchmark for best practices in the world of finance and business on an international level.