Kuwait, 13 October 2021:   Burgan Bank announced that it has received three certificates from the International Organization for Standardization (ISO) in recognition of its consistent efforts to deliver exceptional performance across all departments. The Bank was granted the Quality Management System certificate- ISO 9001:2015, the Information Security Management System certificate-ISO 27001:2013, and the Information Technology Service Management System Certificate- ISO 20000:2018. 

The three certifications testify of Burgan’s consistent compliance with the highest international standards and firm commitment to improve the quality of its banking services and enhance its overall customers’ experience. The Quality Management System certificate and the Information Security Management System certificate attest to the Bank’s efforts in applying quality management standards to all its operations as well as the highest IT service standards to guarantee quality, continuity, and security of all the banking processes and services. The Information Technology Service Management System Certificate reflects the Bank’s team dedication to protecting customer data by incorporating the latest and most efficient cybersecurity technology to prevent any information breach.

Mr. Raed Abdullah Al Haqhaq, Deputy Group Chief Executive Officer and Chief Executive Officer - Kuwait commented on this accomplishment saying, “Receiving the three ISO certificates after being vetted under the rigid quality standards outlined by ISO is an achievement, we are proud of. It demonstrates the Bank's efficiency in terms of professional commitment and operations excellence.”  

“All our teams are keen on implementing the best international strategies to deliver our promise of excellence in banking experience to our customers through higher quality services and a more secure digital banking environment. We have successfully implemented these strategies and have gained therefore the international recognition by ISO. These achievements will motivate and drive us to maintain excellence in all areas of our operations to further strengthen our leading position in the banking sector and to speed up our digital transformation. I would like to restate my deep gratitude to all Burgan Bank employees, who are the Bank's true wealth and the main supporter of success and excellence at all levels.” concluded Al-Haqhaq.

Mr. Hussain Ali, Head of Organization and Methods at Burgan Bank Kuwait, also commented on this new achievement, saying, “Burgan Bank is committed to keep improving its quality management systems across all aspects of banking services and products. Receiving the integrated ISO standards certificates in the fields of Quality Management Systems, Information Technology Service Management and Information Security Management System is evidence of the Bank’s strategic commitment towards meeting its customers’ requirements and guaranteeing their satisfaction.”

Burgan’s adoption of the highest international quality and security banking standards reflects its sound engagement to pursue its strategic digital transformation while ensuring sustainability across all financial and banking operations to consolidate and maintain its steady growth and leading position in the banking sector.