Kuwait, 25 December 2021: Burgan Bank recently celebrated the graduation of three batches of retail employees who received certified training in Retail Banking. This comes as part of the Bank’s strategy to continue investing in its human capital and upskill its retail employees, as part of the Bank’s Retail Division strategy for 2021 and 2022. 

On the occasion, Burgan Bank organized a grand graduation ceremony which was attended by the leadership of both the Human Resources and Retail Banking departments at the Bank, celebrating the 34 employees who successfully completed the retail programs. Moreover, trophies were distributed to the five highest performing employees who successfully embodied the Bank’s values throughout the program.

The program tackled several topics pertaining to retail banking including high level compliance awareness, advanced power skills and advanced customer service and mindset skills to offer Burgan Bank’s clients the best customer experience in the market.

On her part, Mrs. Siham Al-Khorayef, Specialist – Learning and Talent Development at Burgan Bank, said: “Developing our human capital remains one of our key priorities in order to achieve sustainable growth, ensure excellence in performance, and expand the Bank’s customer base. Therefore, we seek to adopt advanced training programs for our employees to equip them with the necessary experience and skills to provide our customers efficiently and effectively with a high-quality banking experience. This in turn reflects positively on exceeding our customer’s expectations, delivering on their needs, and ensuring their total satisfaction, as well as driving the Bank’s growth and success.”

In her concluding statement, Al-Khorayef stressed that Burgan Bank considers its employees as partners in its journey towards growth and development, emphasizing the Bank’s continuous investment in developing its retail employees as part of its ongoing strategy to maximize its impact in the retail sector.